Vicidial - A Call Centre Telephony Solution for Asterisk

VICIDIAL is a set of programs that are designed to interact with the Asterisk PBX Telephone System to act as a complete inbound or outbound call center suite.

The agent interface is an interactive set of web pages (accessed via a web browser) to give real-time information with nothing more than an internet browser on the client computer.

The admin interface is also web based and offers the ability to view reports and realtime information, and set many configuration options

VICIDIAL can function as an auto call distribution system (ACD) for inbound calls or for 'closer' calls coming from VICIDIAL outbound 'fronters'.

There are over 1000 installations of VICIDIAL in over 60 countries, some with as many as 300 seats and several spanning multiple locations.

Main Features of Vicidial

For a full list of Vicidial features, click here.

or read about Queuemetrics.